The oven stuck.... It burnt my pizzas and I had to wait in the car with 3 hungry kids... 1/2 way through my wait it started raining. When I finally got home , in the house and changed out of soaked clothes. The pizza was amazing as always but I really earned it by the time I finally got it.
Just got off the phone with the manager of this place.
Reason for the phone call was this is the 5th time in a row they have messed up our order.
Ordered pizza online for delivery, wait was 60 minutes according to their online tracker. 90 minutes in no change on order status, "still being made". Called and a boy said it was ready but only 1 driver but we could pick it up. At that point, we all had evening commitments so was not possible to go get it and come back, so called back and asked for refund. Said they could not even find our order and wasn't sure why the other guy said it was ready. Told them we had an order number but she said she didn't know how to put it in the computer. So basically, inept employees insuring we will never come back. Zero concern just like any other order to them. 100% pathetic. Checked my card 15 minutes after this total failure and there was the refund, so apparently, they could find my order after we hung up. Terrible experience, before this no problems. This experience wiped away all the good ones we had there.
Waited 7-8 min for silverware and a drink order to be placed. 1 pizza on buffet, that was blueberry. Staff playing on cell phones and holding fingers up to tell you to wait while they finish a personal phone call. Plus side, salad bar fully stocked and fresh today. This is my 4th visit this month. Nothing is improving. May skip it next time...
Whoever owns this pizza hut needs to consider hiring adults to run it, instead of pink haired children that like to give attitude.
The managers thought process on the issue? Just bring all the food back and I'll give you a refund.
I ordered from this store a few weeks ago during a big storm. The food arrived quickly, considering the driving conditions, and was pretty good. But I was 6 wings short. I called the store and was told that "well, the driver said all of them got put in the box". I told her no, they weren't. So she said she would credit them to my account. With the bit of attitude I was met with, I would have given less stars, except I called today to order the 6 wings and was told that the manager had actually put a $20 credit on my account. I will definitely continue to use this store.
Pizza Hut is a US Meal Delivery based in Danville, Indiana. Pizza Hut is located at 3 Old Farm Rd, Danville, IN 46122, USA.
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